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Our Mission
To create a worldwide network of independent computer
professionals that are able to respond effectively
to the needs of business and home computer users through
experience, skills and training, and who collectively
through mutual support and reliability, will become
the service of choice for those seeking computer and
business technology help.
Computer Troubleshooters
is...
- A franchise network with over 450 locations in
20 countries
- A business opportunity that let's computer professionals
work for themselves, but not by themselves.
Computer Troubleshooters is an international
network of franchise owners providing onsite computer
services to small businesses. Founders Wilson
and Suzanne McOrist began developing the concept in
1996 after selling their previous franchise, Express
Bookkeeping, which had grown to over 200 locations
in Australia and New Zealand. Computer Troubleshooters
USA was formed in 1999 by Chip Reaves, who had previously
built his own computer service business (CHIPTECH
Computer Services) into one of the largest small business
computer service firms in Georgia.
The McOrists and Chip Reaves now form the senior management
team that drives the company globally.
Based on the proven marketing and business strategies
that make Computer Troubleshooters successful all
over the world, Computer Troubleshooters is continually
expanding the franchise network into all parts of
the country. One Regional Director in each area helps
us coordinate and support other franchisees in that
region. Successful low cost advertising techniques
have been refined over time, keeping our franchisees
growing and profitable with a minimum of overhead.
National advertising programs and nationwide service
contracts supporting larger customers are additional
features of the franchise program.
Local customers of every Computer Troubleshooters
franchise benefit from the best of both worlds: the
personal, friendly service you would expect from a
small firm, with the support, expertise, and additional
services (including application & web site development
and IT consulting) you expect from a large organization.
National and International customers benefit from
our extensive international coverage, all coordinated
through our Regional Directors in each area. All customers
benefit from our low cost, low overhead franchise
design, which lets our franchisees charge lower rates
than most of our competition while still providing
superior service.
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